RETURN & CANCELLATION POLICY
NO REFUNDS. ONLY RETURNS/EXCHANGE
- Cancellation of Products
You can cancel orders for Products within 24 hours or prior to dispatch of the courier in relation to such Products by us. Orders cannot be cancelled once the courier has been dispatched and final invoice has been processed and issued.
In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order within 24 hours, by referencing the order number and your phone number – requesting us to process a cancellation by sending an email to majas.contact@gmail.com
On receipt of the cancellation request prior to dispatch of the courier and processing of the final invoice, we shall cancel the order and initiate the refund for the Products within 7 (seven) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase which can be used for subsequent purchases. All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.
- Return/Exchange of Products
We do not have returns/exchange on international orders.
For Domestic Orders (Delivered in India):
- You may initiate the request for return/exchange of the Product if:
(i) Product is damaged;
(ii) both the Product and shipping package have been damaged;
(iii) Product is defective or is not in working condition;
(iv) the Product is of bad quality;
(v) parts of the Product or accessory is missing;
(vi) the Product is not of the correct size/fitting
vii) the Product ordered is different from what was ordered basis the Product description provided on our website. You shall initiate such requests for a return within 48 hours from the date on which you receive the delivery of the Product (“Return Period”).
- You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return/exchange of such Product subject to the terms of this Policy.
- Your return/exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
- You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to non-returnable Product category (for instance, personalised/Custom Products that are not suitable for return based on their nature).
- Return of purchased products are facilitated through our reverse-Logistics Partners as per our Shipping Policy[RG2] . On receipt of request for return of Product and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you – subject to payment of the return courier charges by you.
- You can return/exchange the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
- The Product has not been worn, cleaned or tampered with by you.
- The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.
- The Product is not altered, unless proven vendor defect
- Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
- There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
- The Product(s) if bought as a set should be returned as the complete set.
- Products returned should be in unused, undamaged, unwashed and in a saleable condition.
- We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions or any other terms/policies.
Contact Us
For more information about our return/cancellation policies, please contact us by e‑mail at
Majas.contact@gmail.com